At Akarma Ayurveda, we are committed to providing you with the best quality products. If for any reason you are not satisfied with your purchase, we offer a return and exchange policy under the following conditions:
1. Eligibility for Returns
- Products can be returned within [30] days of purchase.
- The item must be unused, in its original packaging, and in resalable condition.
- Perishable items or customized products are not eligible for returns.
2. Return Process
To initiate a return, please contact our customer support team at [Insert Contact Information] with your order details. Once approved, you will be provided with a return shipping label.
3. Refunds and Exchanges
- Refunds will be processed to the original payment method within [10] business days after we receive the returned item.
- If you prefer an exchange, we will send you the replacement product once the returned item is received.
4. Shipping Costs
- Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong product sent).
- We recommend using a trackable shipping service for returns to ensure your item reaches us safely.
5. Damaged or Defective Items
If your item is damaged or defective, please contact us immediately upon receiving the product, and we will arrange for a replacement or refund.